our frequently asked questions

At Purgeholic, we have a strict policy for cancelations in less than 24 hours of the service appointment time frame. Our team works incredibly hard to ensure each client is taken care of. This requires carefully planning the days ahead, and unfortunately last minute cancelations or last minute rescheduling causes a big, negative, ripple effect throughout our current day and days ahead. In an effort to keep ALL customers happy, you will be charged a small fee for last minute cancellations/rescheduling:

Cancelations that are done in less than 24 hours of the service appointment time range will result in an automatic 40% of total amount as cancelation fee charge.

Rescheduling appointments in less than 24 hours of the service appointment time range will result in an automatic 20% of total amount as rescheduling fee charge

Purgeholic’s cleaners are working off of 2-hours estimated time of arrival windows so that we can structure our day effectively. This allows us to get to the next client all while navigating Washington DC and surrounding areas traffic and many other variables that take a toll on our time throughout the day (for example: eating and breaks!).

If you book for an 8.00 – 10.00 am appointment our team will notify you of an exact time they will arrive or will directly be there between that 8.00 – 10.00am (estimated).

Please feel free to reach out to us directly should you encounter any problems with this – support@purgeholic.com

As Purgeholic, we try to pack as much value as possible in our cleanings; we love our customers and want to make sure everyone feels taken care of! Our Standard Cleaning includes the list of things below:

Kitchen — the outside of all appliances (refrigerator, microwave, dishwasher, and oven), wiping down the countertops, cleaning the sink, sweeping-mopping and vacuuming the floors;

General area — vacuum upholstery of the sofas, dusting and wiping of all surfaces, such as tables, desks, dressers etc., vacuum and mop (if applicable) all floors in the home (not including the basement);

Bathrooms — wiping down the counters and the sinks, cleaning the toilet bowl and outside of the toilet, cleaning the mirrors, sweeping-mopping the floors;

Bedrooms — Sweeping, mopping and vacuuming the floors, cleaning on top of the dressers and night stands, tiding the bed(that does not include changing the sheets, comforters or pillow cases).

We collect all the clothes, blankets and towels that are left out and putting them into the laundry basket. 

We pay great attention to the bathrooms and bedrooms of each home – as both places are heavily used – it’s important they are completely clean for you! We’re so good that you’ll want us back the next day (…it can be arranged)!

Everything that is mentioned in Standard Cleaning plus some Extra Services(highlighted with bold letters) below. 

Kitchen — the outside of all appliances (refrigerator, microwave, dishwasher, and oven), wiping down the countertops, cleaning the sink, sweeping-mopping and vacuuming the floors, cleaning faucets, and washing the dirty dishes (we provide our own natural dish soap);

General area — vacuum upholstery of the sofas, dusting and wiping of all surfaces, such as tables, desks, dressers etc., vacuum and mop (if applicable) all floors in the home (not including the basement), baseboards, window beams if necessary (we can only reach maximum heights of 7ft), air vents, and all doors and doorknobs, finally, we also wipe down chairs. The interior of appliances is NOT included in our Deep Cleaning;

Bathrooms — wiping down the counters, cleaning the toilet bowl and outside of the toilet, cleaning the mirrors, sweeping and mopping the floors, deep scrubbing of bathtubs(s) and stand showers, wipe down the outside of cabinets, cleaning baseboards and doorknobs;

Bedrooms — Sweeping, mopping and vacuuming the floors, cleaning on top of the dressers and night stands, tiding the bed, changing the sheets, comforters or pillow cases, cleaning the window fronts, baseboards, doorknobs and doors. 

We collect all the clothes, blankets and towels that are left out and putting them into the laundry basket. 

We pride ourselves on our work so either with a standard or an addition of a deep cleaning we know you’ll be fully satisfied! Give us a try – you may like us and decide to keep us around for a bit (everything would always be clean).

At Purgeholic, our goal is to make sure that all of our customers who are moving into a new property or moving out of their old property to have stress-free experience since Moving-in/Moving-out can be very tiring and stressful. So we made a special cleaning package that brings the most value for a little price.
Move-in / Move-out cleaning packages at Purgeholic, includes mix of services that is mentioned in Deep cleaning with some Extras(highlighted with bold letters) below.

Kitchen — the outside of all appliances (refrigerator, microwave, dishwasher, and oven), wiping down the countertops, cleaning the sink, cleaning faucets, and washing the dirty dishes (we provide our own natural dish soap), sweeping-mopping and vacuuming the floors, inside of kitchen drawers and cupboards;

General area — vacuum upholstery of the sofas, dusting and wiping of all the possible surfaces, vacuum and mop (if applicable) all floors in the home (not including the basement), baseboards, window beams if necessary (we can only reach maximum heights of 7ft), air vents, and all doors and doorknobs, finally. The interior of appliances is NOT included in our Move-in / Move-out cleaning;

Bathrooms — wiping down the counters, cleaning the toilet bowl and outside of the toilet, cleaning the mirrors, sweeping and mopping the floors, deep scrubbing of bathtubs(s) and stand showers, wipe down the outside of cabinets, cleaning baseboards and doorknobs, cleaning inside of the bathroom cabinets;

Bedrooms — Sweeping-mopping and vacuuming the floors, cleaning the window fronts, baseboards, doorknobs and doors. 

Purgeholic’s Airbnb Cleaning Service is designed to provide Airbnb hosts hassle-free cleaning experience. Our service includes the list of things below:

Kitchen 

• Wipe down and disinfect the outside of all the appliances, worktops, drawers, and cupboards, Clean all the utensils—run them through the dishwasher if you have one
• Clean the stove
• Clean hoods and vents
• Wipe down the microwave inside and out
• Wipe down the inside of the refrigerator
• Clean the sink and sink drain
• Throw out leftover food
• Replace the dirty garbage bag with a clean one
• Clean windows and mop the floors

Living Room:

• Dust all surfaces and polish wood furniture
• Disinfect light switches and all remotes
• Vacuum all sofas and under furniture
• Mop hard-surface floors and vacuum all rugs
• Clean away all cobwebs
• Clean windows
• Dust baseboards and moldings

Bathroom

• Sanitize and clean toilet
• Clean and sanitize sinks, tub, and/or shower
• Make the faucet and the mirror shine with a window cleaner
• Clean tile surfaces and grout
• Clear the tub/shower drain from hair or blockages
• Change/launder bathroom linen

Bedroom

• Replace the used linens of slept-in beds with fresh ones
• Clear any trash
• Dust all surfaces
• Clean windows
• Disinfect light switches or remotes
• Dust/clean light fixtures/ceiling fans
• Empty out all dressers and closets
• Polish furniture
• Vacuum under the bed for dust
• Sweep or vacuum the floor

Utility Room

• Make sure there is no trash or lint in the dryer
• Wipeout washer and dryer
• Disinfect the knobs, buttons, and doors of the machines
• Clean the sink and clear out sink drain
• Clean windows and blinds
• Refill cleaning supplies, laundry detergent, and softener
• Check whether laundry baskets or drying racks are clean and ready to use
• Dust baseboards and moldings
• Clean/vacuum floors and rugs

Yes, we include the baseboards in our deep cleaning service which is an Extra added on to normal cleanings. Our cleaners will take soft microfiber towels with our cleaning solution on them and hand clean the baseboards around the home. They just keep on going and going and…going…and…

The most asked question out there! It’s no surprise! But, unfortunately there’s no set time limit. We like to take our time and pride ourselves on the quality of our work – so while we would be able to give you a baseline average number, we don’t want to be held to that.

We want the work to speak for itself. Depending on the size of the home and the amount of work required to clean, it will vary greatly. If you find us still scrubbing baseboards at 10pm, don’t hesitate to ask us to leave.

Great question! Yes we are! Each of our cleaners that are dispatched to your property has full liability insurance. We’re going to be keeping this answer nice and simple!

All of our cleaners have at least 1-year experience in paid residential cleaning and are well trained in-house on our proprietary cleaning methods – we move with purpose – watch out!

We do background checks on every single employee – that consists of a national and statewide criminal record check and a driver’s license check.

We have an AMAZING redo policy! If you are not completely satisfied within the 24 hours of our service fully performed — we’ll come back and redo any missed spots/areas completely free of charge, whenever you want!

Yes! We use all natural products and in particular try to restrict our brand usage to Seventh Generation products. Our all purpose heavy cleaner is a vinegar and water solution mixture.

If you have particular products you would like to use just leave them in the comments section and we will accommodate you. If you would like to have us switch products for the next scheduled cleaning just email us! We’re keeping it simple here.

No, not unless you would like us to or unless there is no way for us to get out any particular stain or “gunk” build up – we may resort to a heavier all purpose cleaner with minimal chemical composition.

Yes! We have Weekly, Bi-Weekly and Monthly cleaning frequency discounts!

Always check your email and our website for the latest coupon discounts

Oh, we have a Facebook page as well – www.facebook.com/purgeholic

Yes we do! Whatever your needs are, don’t hesitate to reach out directly to us and we’ll see what we can do – we strive to use our resources and accommodate everyone and all jobs.

No, those discounts are strictly for frequency cleanings – Weekly, Bi-Weekly, or Monthly – if you cancel after the 1st service, the difference from the discount you received will be applied (you will be charged) towards your initial balance and it will be treated as a Onetime cleaning.

You may cancel or switch after 3 cleanings. We don’t want anyone to take advantage of the deals we offer to our loyal customers!

We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.

Not really, we have an amazing system that creates booking pre-authorization that is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.

No, our rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.

Please head to the “account” page on our website, login into your account. Find “cancel my account” and submit a quick form to successfully cancel your clean.